Spa Guide

GIVE US A CALL

To schedule your appointments, please call 787.977.5500 or 1.877.888.OLAS. Guests may be required to provide credit card information to secure reservations. We confirm appointments 24 hours in advance. Our operating hours are Monday to Sunday 9:00am – 7:00 pm, Sunday & Holidays 9:00am – 6:00 pm.

PLAN AHEAD

Your appointment time will be reserved just for you. If you are unable to keep your appointment, please notify us 12 hours in advance to avoid charges. For all day spa packages we would appreciate a 24-hour notice. If cancellation policy is not observed, full amount will be charged to your account.

BE ON TIME

Your punctuality is greatly appreciated so that you can fully benefit from your services and the clients after you will not have to wait for their services. Please allow al least 30 minutes before your appointment time to check in, enjoy our sauna and steam room or simply take a nice shower.

IT’S YOUR CHOICE

For all body treatments, undergarments are your choice. During all services, your therapist will cover you with towels and uncover the areas to be worked on. For all hydrotherapy treatments, a bathing suit is required.

YOUR BELONGINGS

Valuables should not be brought into the spa, as we are not responsible for articles lost or stolen.

CHECK OUT

When you are ready to leave the spa, please leave your towel and robe in your locker, proceed to the reception desk to return locker key and sandals and settle your account.

Refunds

All sales for Services, Day Spas, Series and Gift Certificates are final and non-refundable. We do not give cash or credit card/atm refunds. Only store credits will be given to registered clients for purchase of retail products. Such credits are allowed within 7 days after date of purchase.

PAYMENT

We accept Visa, Master Card, American Express and Discover.

CERTIFICATES

Seasonal offers may not be available at time of Gift Certificate redemption thus equivalent services will be provided.

ADMISSION

We reserve the right of admission.

PRICES

Prices do not include taxes and are subject to change without notice. In certain instances our prices may change before the website is updated. Our Gift Certificates, Series and  Event Deposits are related to monetary value, applicable to service prices and/or offers at the time of purchase. We suggest including IVU tax payment equivalent to the value of the corresponding pre-payment.